We’re committed to offering quality products and fair service. Please review our full returns and refunds policy before placing your order.
❌ ORDER CANCELLATIONS
Once an order is confirmed:
- Cancellations are not accepted if the order has already been packed or shipped
- If a cancellation is requested after packing but before dispatch, a 10% admin / restocking fee may apply
- No cancellations or refunds once the parcel is booked for courier collection
- Please contact us immediately if you made a mistake on your order.
🚫 CHANGE OF MIND
- We do not offer refunds for items no longer wanted after delivery.
- Please double-check your order before checkout.
📖 PRODUCT DESCRIPTION & CUSTOMER RESPONSIBILITY
- We provide accurate product descriptions, measurements, and usage instructions.
- It is the customer’s responsibility to read the product details before placing an order
- For example: whether an item is suitable for helium or air, or the correct size of a product
- If you’re unsure, please contact us before ordering — we are happy to assist
❗ We will not issue refunds for misunderstandings caused by not checking the product listing details.
📦 OPENED OR PARTIALLY USED ITEMS
We do not accept returns or refunds for:
- Partially used items (e.g. opened packs of plates, balloons, or favours)
- Items removed from their original packaging
- Goods damaged due to incorrect handling after delivery
- Only full, unused, unopened items in original condition will be considered for return.
💥 DAMAGED OR FAULTY ITEMS
If you receive a damaged or faulty product:
- Notify us within 48 hours of delivery
- Provide clear photo or video evidence
- If approved, we will arrange return courier collection at our cost
- Refunds will only be processed after we receive and inspect the returned item
🎈 BALLOON POLICY
Due to the sensitive nature of balloons:
- No refunds for burst, deflated, or improperly inflated balloons
- All balloons are batch tested before dispatch
- We are not responsible for damage caused by inflation errors, temperature, or storage
🏷️ SALE OR DISCOUNTED ITEMS
- All sale, clearance, or discounted products are final sale and non-refundable.
🚚 SHIPPING FEES & RETURN COSTS
- Shipping fees are non-refundable unless we are at fault
- If a return is approved for reasons unrelated to product fault, the customer must cover return courier costs
- If items are not made available for pickup, or arrive damaged due to poor packaging, no refund will be issued
⏳ RETURN TIMEFRAM
- All refund or return requests must be made within 5 calendar days of receiving your parcel.
- Late requests will unfortunately not be accepted.
🌧️ COURIER DELAYS &TRACKING RESPONSIBILITY
- We work with trusted third-party couriers and dispatch quickly, but delays may occur due to:
- Flooding, bad weather, road closures
- Vehicle breakdowns, strikes, or load-shedding
❗ PLEASE NOTE:
- Courier delays are beyond our control and do not qualify for a refund
- Once a waybill is created, we update your order with a tracking number
- It is the customer’s responsibility to track delivery progress
- Please check your email (including spam), WhatsApp, or website messages for tracking info
We strongly recommend ordering at least 5–7 working days before your event
💳 REFUND METHOD & TIMING
- Refunds are processed via the original payment method (Payfast or EFT)
- Payfast refunds may take up to 48 hours after fund release
- Refunds are only issued after returned items are received and approved
📌 QUICK SUMMARY
- ✔ No refunds for opened, used, or partially used items
- ✔ No refunds for change of mind
- ✔ No refunds on balloons after dispatch
- ✔ No refunds on sale/discounted products
- ✔ No refunds for courier delays
- ✔ No refunds if product details were not read
- ✔ Shipping fees are non-refundable
- ✔ Return courier costs apply if customer-initiated
- ✔ Refunds processed only after return is received and inspected
- ✔ Tracking is the customer’s responsibility once the waybill is issued